Shipping

Effective Date: 23 July 2025
Governing Platform: www.theansari.shop
Applies To: All domestic and applicable international orders placed through online or offline channels.

1. General Statement

This Shipping Policy governs the dispatch, logistics, risk transfer, and associated delivery terms of all purchases executed via theANSARI, a unit of Kannauj Naturals (“Company”, “We”, “Us”). By placing an order with us, you (“Customer” or “User”) hereby agree to be bound by the stipulations herein.

2. Shipping Coverage & Serviceability

2.1. Domestic Coverage:

We ship to all serviceable pin codes within the Republic of India, subject to courier availability, logistic partner support, and force majeure conditions.

2.2. International Shipping:

Currently, international dispatch is restricted and only processed on request basis for select countries. Such orders are subject to:

• Custom duties and VAT (payable by customer)

• Extended delivery timelines

• Separate handling charges

All international orders are non-returnable and non-refundable.

3. Order Processing Time

• Orders are typically processed within 1–3 business days from the date of successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During high volume periods (e.g., Eid, Diwali, or limited-edition launches), processing time may be extended by an additional 2–3 business days.

🛑 Note: Processing time is distinct from delivery time.

4. Estimated Delivery Timeline

These are indicative timelines and not guaranteed. No liability shall be imposed on the Company for any deviation arising due to third-party carrier delays, customs inspection, weather disruptions, or force majeure events.

5. Shipping Charges

• Prepaid Orders: Standard shipping ₹49 (Free above ₹999)

• Cash on Delivery (COD): ₹79 additional surcharge

• Bulk/Wholesale Orders: Variable rates depending on volume and destination (negotiated separately)

Shipping costs (if applicable) are calculated at checkout and included in the final invoice.

6. Tracking and Updates

Upon dispatch, tracking information will be shared via:

• SMS/Email with tracking link

• WhatsApp (if opted in)

Customers are responsible for monitoring delivery status and ensuring someone is available at the delivery address during working hours.

7. Non-Delivery, Reattempts & RTO

7.1. Failed Delivery Attempts:

If the customer is unreachable or unavailable during delivery attempts, the courier may:

• Re-attempt delivery (up to 2 times)

• Hold at local hub for pickup (subject to courier rules)

7.2. Return to Origin (RTO):

If the parcel is returned to our facility due to:

• Incorrect address

• Non-availability

• Non-acceptance (refusal to receive)

→ Reshipping will be chargeable, and original shipping charges will not be refunded.

8. Risk Transfer & Damage Liability

Risk of damage, theft, or loss passes to the customer upon handover of the package to the logistics partner. However, we ensure:

• Secure packaging with leak protection

• Insurance of bulk shipments (on request)

Any damage claims must be supported by an unboxing video, captured continuously from the moment the parcel is opened.

9. Force Majeure Exemption

We shall not be held liable for any shipping failure or delay due to reasons beyond our reasonable control, including but not limited to:

• Natural disasters

• War, riots, or civil disturbances

• Government restrictions

• Pandemic lockdowns

• Courier network failure

10. Modification Clause

theANSARI reserves the right to modify, amend, or withdraw this Shipping Policy, in whole or in part, without prior notice. The updated policy shall be binding upon all transactions post-publication.

11. Contact Information

For shipping-related inquiries, escalation, or bulk dispatch requests:

📧 Email: care@theansari.shop
📞 Phone/WhatsApp: +91-9236877600 (Mon–Sat, 11AM–6PM)