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Return to shopReturns + Exchanges
theAnsari
Effective Date: 24/04/2024
At theAnsari, we take pride in the quality and craftsmanship of our perfumes. We want you to love your purchase, but we understand that sometimes things might not work out. Here’s how we handle returns and exchanges to ensure your experience is smooth and fair.
1. Eligibility for Returns and Exchanges
✅ Timeframe:
We accept returns and exchanges within 7 days of the delivery date.
✅ Conditions:
To be eligible, the item must be:
Unused and in its original packaging
In the same condition as when you received it
With proof of purchase (order number or receipt)
2. How to Initiate a Return or Exchange
📧 Step 1: Contact Us
Email us at scent.manufacturer@gmail.com with your order details and the reason for the return or exchange.
📦 Step 2: Ship the Item
Once approved, carefully pack the item and ship it to the return address we provide. You will be responsible for return shipping costs, except in cases of incorrect or damaged items.
3. Refunds
💰 Refund Method:
Once we receive and inspect your returned item, we will process a refund to your original payment method within 5-7 business days.
❗ Non-Refundable Items:
Gift cards and promotional items
Opened perfume bottles (for hygiene reasons)
4. Exchanges
🎁 Same-Value Exchanges:
If you’d like to exchange an item for another of equal value (e.g., a different fragrance), we’ll be happy to accommodate.
🚀 Defective or Damaged Items:
If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will prioritize your case and arrange a replacement at no cost to you.
5. Important Notes
🔒 Final Sale Items:
Certain items (like sale or promotional items) may be marked as final sale and are not eligible for return or exchange.
🔄 Return Shipping Responsibility:
Unless the return is due to our error, you are responsible for paying the return shipping costs.
💡 Psychological Reassurance:
We understand the importance of trust and satisfaction when it comes to fragrance. If you’re ever unsure about your choice, we encourage you to reach out — we’re happy to guide you through our collection and find the perfect scent for you!
6. Contact Us
If you have any questions about your return or exchange, please reach out:
📧 scent.manufacturer@gmail.com