| Quality | Eau de Parfum, Eau de toillete, Parfum |
|---|---|
| size | 100 ML, 30 ML, 50 ML |
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Effective Date: 23 July 2025
Applies To: All purchases made via www.theansari.shop, WhatsApp orders, and in-store purchases.
All sales executed through theANSARI, whether by physical outlet or digital infrastructure, shall be deemed final and non-cancellable once confirmed and dispatched, except under express circumstances enumerated herein. Given the intimate, consumable, and non-reversible nature of fragrance-based products, we adhere to a strict no-return, no-exchange policy, subject to exceptions detailed below.
Due to hygiene, personal use, and olfactory subjectivity, the following items are strictly non-returnable and non-exchangeable:
Opened perfume bottles
Unsealed attars or oils
Customized gift hampers
Items purchased under offer/discount/sale/FOMO campaigns
Fragrance disliking or personal olfactory mismatch
🛑 Note: “I didn’t like the smell” or “It’s different than I imagined” are not valid grounds for return or exchange.
Returns or exchanges shall only be entertained under the following legally cognizable and documentable conditions:
Significant external damage to the bottle/container upon delivery
Evident leakage leading to partial/total product loss
Broken seal prior to customer opening
Mismatch between order and actual delivered item
Wrong size/volume or fragrance variant
All claims must be supported by unboxing video evidence (unedited, continuous, and timestamped) initiated from parcel opening.
Any eligible return/exchange request must be raised within 24 hours of receipt of goods. Requests received beyond this timeframe shall be summarily rejected.
Email us at: care@theansari.shop
Subject line: “Return/Exchange Request – Order #[Your Order ID]”
Attach:
Invoice copy
Clear photos/videos of the issue
Unboxing video (mandatory for leakage/damage claims)
Description of the concern
Upon receipt of request:
Our team will verify your claim within 3 business days
Approval or rejection decision will be communicated via email/WhatsApp
Approved requests will be eligible for either:
Product replacement (same item only), or
Store credit (valid for 30 days)
The Company reserves absolute discretion in approving or rejecting claims based on available evidence.
Reverse pickups shall only be scheduled:
From accessible courier zones
For approved cases only
In remote or non-serviceable zones, the customer may be required to self-ship the product securely to the address provided by our support team.
Shipping cost in such cases will be reimbursed up to â‚ą100 upon valid courier invoice submission.
Return/exchange requests shall be rejected without remedy if:
Product has been used, partially consumed, or damaged after delivery
No unboxing video is provided for damage/tampering claims
Request is raised after 24 hours from delivery
Any attempt of fraudulent, abusive, or repetitive returns is detected
Such attempts may also result in account suspension and blacklisting.
We shall not be held liable for failure or delay in return processing due to events beyond our reasonable control, including but not limited to natural calamities, courier strikes, internet outages, legal prohibitions, or public unrest.
theANSARI reserves the unilateral right to revise, modify, or withdraw this Return & Exchange Policy, in part or full, without prior notice. Such revisions shall be deemed effective from the date of publication on the website.
For return/exchange disputes or escalation, contact our grievance redressal officer:
📧 Email: care@theansari.shop
📞 Phone: +91-9236877600 (Mon-Sat, 11AM–6PM)
